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Remote Service is provided to allow our Technical Support Representative to assist you remotely. All legal information is considered confidential and privacy will be maintained. Any advice/changes made by the technician is an attempt to improve your PC’s performance, etc. and Palm Tree Tech Center (PTTC) will not be held liable for any PC or data problems as a result of this session. This is not a free service unless specified by the technician. Standard labor rates will apply unless the technician specifically exempts you on a per call basis. All bills must be paid upon completion of the Remote Services Support Session. BEFORE YOU CHOOSE THE “ACCEPT” BUTTON CAREFULLY READ THE LIABILITY DISCLAIMER BELOW. BY CHOOSING THE “ACCEPT” BUTTON YOU ARE (1) REPRESENTING THAT YOU ARE OVER THE AGE OF 18 AND HAVE THE CAPACITY AND AUTHORITY TO BIND YOURSELF AND/OR YOUR EMPLOYER, AS APPLICABLE, TO THE TERMS OF THE DISCLAIMER BELOW; AND (2) CONSENTING ON BEHALF OF YOURSELF AND/OR AS AN AUTHORIZED REPRESENTATIVE OF YOUR EMPLOYER, AS APPLICABLE, TO BE BOUND BY THIS DISCLAIMER. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THE DISCLAIMER, OR DO NOT REPRESENT THE FOREGOING, YOU WILL NOT AND MAY NOT RECEIVE REMOTE ACCESS SERVICES.
I. SCOPE
Remote access services are provided at your sole risk. The assistance from Palm Tree Tech Center’s Technical Support Representative is provided on the following terms and conditions: You have requested the assistance of a Technical Support Representative through a remote connection to your computer. The ability for PTTC to remotely access your computer significantly accelerates the resolution of your technical problem. You understand that by requesting such assistance, PTTC and the Technical Support Representatives may download and use software, gather system data, take remote control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant PTTC the right to connect to your computer, download and use software on your computer to gather system data, repair your computer, take remote control of your computer and change the settings on your computer while performing the services. Be sure to close any confidential or personal files that you may be working on before allowing remote access to your computer. Should the Technical Support Representative deem it necessary to bring the device into our facility to complete repair, any deposits or charges incurred from the remote service session are non-refundable and non-transferrable to any required deposit or labor charges for in-facility or other on-site repair. Each remote service session is considered a separate event and is charged independently of any previous remote session. Other than as set in these Terms, you agree that PTTC has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the services.
II. PRIVACY
PTTC will not save any data or files belonging to the client after the remote session has ended. Any files transferred to PTTC for the purposes of analysis or fault diagnosis will be erased after the remote session has ended. In the course of providing this service, PTTC may:
- a) Collect statistical usage information about sessions;
- b) Collect the following information:
-Session ID – Number used to identify each session
-Session Log – A log or recording of all actions from the technician will be captured
-Date / Time – Date and time that a session started and ended
-Service Pack – Version of Windows service pack installed
-Computer Type – Computer make and model
-Edition – Version of Operating System installed (XP Pro, XP Home, Vista, OS X etc.)
-System Devices – System profile information (Example: Internet Explorer settings, Hard Drive Free Space, Running Processes)
III. DATA BACKUP
PTTC DOES NOT PROVIDE DATA BACKUP OR RESTORATION SERVICES VIA REMOTE SERVICES. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON YOUR COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT PTTC HAS NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES. PTTC DOES NOT PROVIDE BACKUP COPIES OR SUPPORT INSTALLATION OF SOFTWARE TO CUSTOMERS. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY SOFTWARE. PTTC does not take any responsibility for any data that could be on any hard drives, memory drives, peripherals or any other device. PTTC will NOT attempt to back up or recover existing data, and cannot be held responsible for any loss of data, whether it be by accident or intended. If necessary, some or all files may be deleted (data and software programs) in order to make the computer functional again.
IV. LIMITATION OF LIABILITY
PTTC LIABILITY SHALL BE LIMITED TO THE TOTAL VALUE OF THE REMOTE ACCESS TECHNICAL SUPPORT SERVICES. PTTC MAKES NO WARRANTIES OF ANY KIND WITH REGARD TO THE TECHNICAL SUPPORT SERVICES PROVIDED HEREUNDER. PTTC HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE TECHNICAL SUPPORT SERVICES INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PTTC BE LIABLE FOR (i) ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR (ii) ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE PROVISION OF TECHNICAL SUPPORT SERVICES.