please go to main menu–inform–version to make sure NAT status is connected.
If you have problem, please click this link for help.
Here is new CMS software for windows computer.
Then you can follow the steps below to add NVR/DVR to your CMS.
1 Download CMS and install it on your computer according to the instruction in the download file.
2 Double click the icon to open CMS, the default User Name is super, password is blank (no password).
3 For the first time login, you will see the interface as below.
4 To add DVR/NVR, you can click System menu on the bottom right corner. Then go to Device Manager, click ADD AREA to create a zone.
Name the zone yourself and click OK.
5 After adding area, click the area name you created then click on to add your DVR/NVR.
Device Name: name it yourself
Login type: choose Cloud
Serial ID: Here is method to find Serial ID /kb/content/9/40/where-to-find-the-serial-number-and-qr-code-of-system-and-nat-status.html
User Name/Password: default is admin and no password, same as your DVR
Click “ OK” after you have done above parameters, you could double click to open this device.
6 After you add you DVR successfully, you can view and manage your DVR on CMS.
7 Here is the introduction about the CMS interface.
Note: If you have problem to add DVR/NVR to CMS, please double check the connection between
your DVR/NVR and the Internet and upgrade your CMS to the latest version.